ORDER SUPPORT
RETURNS & ISSUES
If there is a problem with an order, contact us promptly with your order ID and clear details.
Damaged or incorrect items
If an item arrives damaged, leaking or incorrect, contact us as soon as possible. We may ask for photographs of the parcel and item so the issue can be assessed.
Change of mind
Eligibility for change-of-mind returns depends on the condition and nature of the item. Contact us before sending anything back.
Australian Consumer Law
Nothing in this policy excludes rights that cannot lawfully be excluded under Australian Consumer Law.